Terms and conditions
Article 1 – Definitions
In these terms and conditions, the following definitions apply:
VanX B.V.: the private limited company that offers the platform under the trade name VanX.
Platform: the mobile application and/or website of VanX B.V. through which users can place transport orders and drivers can accept them.
User: any natural person or legal entity that places a transport order via the platform.
Driver: a self-employed entrepreneur (freelancer) registered with the Chamber of Commerce, or a person who drives for an affiliated company, who performs transport services via the platform. Private individuals cannot drive as a driver via the platform. Where these terms and conditions refer to the “driver”, this also includes the affiliated company in the case of a driver who drives for an affiliated company.
Affiliated company: a transport or moving company registered with the Chamber of Commerce that accepts transport orders via the platform and has them carried out by drivers who drive for that company.
Service: the transport of goods from point A to point B at the request of the user.
Agreement: the transport agreement concluded directly between the user and the driver.
Article 2 – Applicability
2.1 These terms and conditions apply to the use of the VanX platform, all services offered via the platform and all agreements concluded as a result.
2.2 Deviations from these terms and conditions are only valid if agreed in writing.
2.3 By using the platform, the user unconditionally agrees to these terms and conditions.
Article 3 – Role of VanX B.V.
3.1 VanX B.V. offers a digital platform on which users can place transport orders and drivers can accept these orders.
3.2 VanX B.V. acts solely as an intermediary and is not a party to the agreement between user and driver.
3.3 The transport agreement is concluded solely between the user and the driver.
3.4 Drivers are self-employed entrepreneurs (freelancers) or drive for an affiliated company. They are not employed by and are not under the authority of VanX B.V. An affiliated company is responsible for the drivers who drive for that company.
3.5 VanX B.V. offers no guarantee regarding the availability, quality, safety, punctuality or suitability of drivers.
3.6 VanX B.V. is not liable for damage, loss, delay, injury or any other damage arising during or as a result of the performance of a ride.
3.7 VanX B.V. may, at its own discretion, mediate in disputes but is not obliged to do so.
Article 4 – Use of the platform
4.1 The user must provide correct, complete and up-to-date information when placing orders or creating an account.
4.2 Improper use, misuse, offensive behaviour or fraudulent actions may lead to immediate exclusion from the platform.
4.3 VanX B.V. reserves the right to block accounts temporarily or permanently without giving reasons.
4.4 It is prohibited to use the platform for illegal activities or for transporting prohibited goods.
4.5 VanX B.V. reserves the right to change, restrict or remove features at any time.
Article 5 – Formation of the transport order
5.1 A transport order is formed as soon as a driver accepts the order via the platform.
5.2 The driver performs the order fully independently and is responsible for compliance with time, route, safety and careful handling of goods.
5.3 Any direct communication or additional arrangements between user and driver fall entirely outside the responsibility of VanX B.V.
5.4 The user acknowledges that VanX B.V. does not offer transport services, but solely facilitates parties finding each other.
Article 6 – Payment
6.1 Payment takes place exclusively via the VanX platform.
6.2 The user pays a total amount, consisting of the fee for the driver and a service fee for VanX B.V.
6.3 Payments to VanX constitute payment in full discharge to the driver.
6.4 The driver receives their fee after successful completion of the order via the VanX payout system (e.g. Stripe Connect).
6.5 VanX B.V. is not liable for reversals, chargebacks or payments not received by the driver.
6.6 Any refunds are only made if and insofar as the driver agrees to this.
6.7 All prices include VAT, unless stated otherwise.
Article 7 – Cancellation and no-show
7.1 Furniture lifts (scheduled):
A furniture lift booking that is scheduled in advance can be cancelled free of charge up to 1 hour before the start.
7.2 Instant bookings (on-demand):
For instant rides that are carried out immediately, cancellation after acceptance is not free of charge. In that case:
Up to 100% of the agreed rate may be charged;
The amount of the cancellation fee is determined based on the time of cancellation and the costs incurred by the driver.
7.3 No-show:
If the user is not present at the agreed location or the goods are not ready, this is considered a no-show. The user then remains liable for the full amount.
7.4 Drivers:
Drivers may only cancel an order in the event of force majeure. Repeated or unjustified cancellation may lead to (temporary) exclusion from the platform.
7.5 VanX B.V.:
In exceptional cases and at its own discretion, VanX B.V. may decide to waive cancellation fees in whole or in part.
Article 8 – Liability and indemnification
8.1 VanX B.V. is not liable for any direct or indirect damage, consequential damage, loss of profit, loss of data, reputational damage or non-material damage arising from the use of the platform or the services of drivers.
8.2 VanX B.V. provides no insurance or guarantees on transports. Responsibility for correct performance and insurance lies entirely with the driver.
8.3 Any damage claims must be addressed directly to the driver concerned.
8.4 If, despite the above, VanX B.V. is nevertheless held liable, liability is limited to the amount of the service fee paid by the user for the ride concerned.
8.5 The user fully indemnifies VanX B.V. against claims from third parties (including drivers) in connection with damage arising from the use of the platform or the rides performed.
Article 9 – Technical availability and outages
9.1 VanX B.V. makes every effort to keep the platform secure and accessible, but does not guarantee uninterrupted or error-free operation.
9.2 VanX B.V. is not liable for outages, bugs, connection problems, viruses or other technical defects.
9.3 VanX B.V. may temporarily take the platform out of service for maintenance or updates without prior notice.
9.4 VanX B.V. is not responsible for loss of data or damage resulting from technical outages.
Article 10 – Complaints and disputes
10.1 Complaints about the platform can be reported via info@vanxrides.com.
10.2 Complaints about drivers must be submitted within 48 hours after the ride has been performed.
10.3 VanX B.V. may mediate but is not obliged to resolve disputes.
10.4 Decisions of VanX B.V. in the context of complaint handling are binding for the use of the platform.
Article 11 – Privacy and data protection
11.1 VanX B.V. processes personal data in accordance with its privacy policy and the General Data Protection Regulation (GDPR).
11.2 Users and drivers are obliged to treat the personal data they receive via the platform confidentially.
11.3 VanX B.V. is not liable for misuse of data by drivers or users.
Article 12 – Force majeure
12.1 VanX B.V. is not liable for damage or delay resulting from force majeure, including but not limited to: internet outages, power cuts, strikes, war, government measures, extreme weather conditions, pandemics or technical defects at third parties.
Article 13 – Changes to the terms and conditions
13.1 VanX B.V. may change these terms and conditions at any time.
13.2 Amended terms and conditions will be announced at least 7 days before they take effect via the platform or by email.
13.3 By continuing to use the platform after they take effect, the user is deemed to have accepted the new terms and conditions.
Article 14 – Applicable law and competent court
14.1 These terms and conditions are governed exclusively by Dutch law .
14.2 Disputes will be submitted exclusively to the competent court in Amsterdam.
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