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Frequently Asked Questions

Quick start

VanX is a platform where you easily book a van or furniture lift with driver. You enter the pickup and delivery address, see the price instantly and book securely online.
VanX is available throughout the Netherlands. There’s always a driver nearby.
Everything within VanX runs automatically. If a ride doesn’t go ahead or the driver doesn’t show up, the amount is automatically refunded to the customer’s account. Our system checks every ride and makes sure payments are handled fairly without you having to do anything.
You pay securely online via iDEAL, credit card or other payment methods available on the platform. Payment is handled entirely through VanX, so both you and the driver have peace of mind.
Yes, as long as the ride hasn’t started yet. Log in to your account, go to your ride overview and choose ‘Change’ or ‘Cancel’. Cancellations are subject to our cancellation policy (article 7 of the terms and conditions). Any costs are clearly stated before you confirm.
Within minutes. Enter the addresses, check the price and book online right away.
Anything that fits in a van, such as furniture, white goods or moving boxes. Mention it when booking if it concerns large or heavy items.

Rides

Yes. Cancellations are subject to our cancellation policy (article 7 of the terms and conditions). You can cancel a furniture lift scheduled in advance free of charge up to 1 hour before the start. For an instant ride, cancelling after the driver has accepted is not free of charge; the costs depend on the timing and the costs the driver has already incurred.
Then the full amount is automatically refunded. VanX checks this via the system.
If a customer isn’t ready or isn’t present, the driver marks this in the app. The driver then receives the full fee.

No, the driver does not help with lifting. You need to arrange this yourself.

Yes. You can leave a rating after every ride.
You automatically receive the name and contact details as soon as the ride has been assigned.
Drivers are themselves responsible for proper insurance of their vehicle and cargo.

Account

You can create an account via the VanX app. Enter your details and confirm your email address.
No, but it is handy. With an account you can track rides and easily book again.
Yes. You can always change your address, phone number or password via your profile.
You can request a new password via the login page.
Yes, get in touch via the contact form and we’ll delete your account within 24 hours.
Yes. After every ride you can download your invoice from the app.

Drivers

You sign up via our app or website, upload your details and link your bank account via Stripe. Once approved, you can start accepting rides right away.
Your own van or furniture lift, a valid driving licence and a smartphone.
That depends on how you drive. If you drive with VanX as a freelancer, a KvK (Chamber of Commerce) registration is required. This is clearly indicated and checked during your registration process. As a self-employed professional you are also responsible for your own income, tax return and any insurance. If you drive for a transport or moving company affiliated with VanX, you don’t need your own KvK registration. Private individuals cannot drive as a driver via VanX.
You automatically receive your earnings weekly via Stripe into your own bank account.
Yes. You choose which rides you accept and when you drive. You set your own schedule.
Cancellations are subject to our cancellation policy (article 7 of the terms and conditions). If the customer cancels outside the free cancellation period, cancellation fees of up to the full rate may be charged. If the customer isn’t present or the goods aren’t ready, this counts as a no-show and the full amount remains payable.