Privacy statement
Privacy statement VanX B.V.
Last updated: February 2026
VanX B.V. attaches great importance to the protection of your personal data. In this privacy statement you can read which data we collect, why we do so and how we handle it carefully. We process personal data in accordance with the General Data Protection Regulation (GDPR).
1. Our details
VanX B.V.
Prof. E.M. Meijerslaan 1
1183 AV Amstelveen
CoC (KvK): 97050229
Email: info@vanxrides.com
2. Who this privacy statement applies to
This privacy statement applies to everyone who uses the services of VanX, including:
Customers who book rides via the app or website
Drivers who carry out rides
Web administrators and staff who manage the platform
This applies to all parts of VanX: the website, the mobile app and the internal web app for administrators.
3. Which personal data we process
VanX processes personal data that you provide to us yourself or that is collected automatically when you use our services.
This includes:
Name, address, email address and phone number. For drivers: Chamber of Commerce (KvK) numbers & VAT numbers.
Pickup and delivery addresses of rides
Payment details via Stripe
GPS location to show rides in your area, calculate distances and show your position on the map.
- For drivers: we also collect your location when you are online or have an active ride, including when the app is running in the background. We share this location live with the passenger during the ride, so they can see when you will arrive.
Vehicle and licence plate details of drivers
Feedback, ratings and communication via the app or website
Technical information such as IP address, device and browser data
3a. Use of location data
Location data – We collect GPS location to show rides in your area, calculate distances and show your position on the map. For drivers, we also collect location when you are online or have an active ride, including when the app is running in the background. We share this location live with the passenger during the ride, so they can see when you will arrive.
We use location data for:
Rides and passengers:showing rides in your area, calculating distances and displaying your position on the map.
Drivers:when you are online and/or have an active ride, we also collect your location when the app is running in the background (for example with your phone in your pocket). We share that location live with the passenger, so they can follow your arrival. This is part of our service.
4. Why we process personal data
We process this data in order to provide our services properly. We do so for the following purposes:
Carrying out and managing rides
Matching customers and drivers
Processing payments via Stripe
Providing customer service and support
Improving our app, website and services
Complying with legal obligations
- Showing rides in your area and calculating distances
- Sharing the driver’s location live with the passenger during an active ride
5. Legal bases for processing
VanX processes personal data on the basis of one or more of the following legal bases:
Consent of the user
Performance of a contract (such as a booked ride)
Legal obligation (for example the statutory retention obligation for records)
Legitimate interest (such as security and fraud prevention)
6. Sharing data with third parties
We only share personal data with parties that are necessary for our services. We do so exclusively with trusted partners with whom we have concluded data processing agreements.
These include:
Stripe – for payments and refunds
Wolf-Web / Surver – for hosting the website
Google Analytics and Meta Pixel – for statistics and marketing purposes
Email services such as SendGrid or Mailgun – for transactional emails and notifications
- Google Firebase– storage of app data, including location data of drivers during rides
- Google services such as Google Maps etc.
These parties only process data according to our instructions and not for their own purposes.
7. Retention periods
VanX does not keep personal data longer than necessary for the purpose for which it was collected.
The following retention periods apply:
Ride data: 12 months after the ride has been carried out
Invoices and payment information: 7 years (in accordance with tax legislation)
User accounts: as long as the account is active or until deletion is requested
8. Security of personal data
We take appropriate technical and organisational measures to protect personal data against loss, misuse or unauthorised access.
Think of SSL encryption, restricted access rights and secure storage on European servers via Google Firebase and Surver.
9. Cookies and tracking
The VanX website and app use cookies and similar technologies.
These are needed for:
Functional purposes (making the website and app work properly)
Analytical purposes (insight into usage via Google Analytics)
Marketing purposes (such as advertising via Meta Pixel)
You can manage your cookie preferences via the cookie settings or your browser.
10. Your rights
You have the right to access, rectify, erase or restrict your personal data. You can also withdraw your consent or object to processing.
To do so, send an email to info@vanxrides.com.
We will respond to your request within 30 days at the latest.
11. Complaints
Are you not satisfied with the way VanX handles your data? Then please contact us via info@vanxrides.com.
You also have the right to file a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) via autoriteitpersoonsgegevens.nl.
12. Changes
VanX may change this privacy statement when our services or legislation change.
The most recent version can always be found on our website and in the VanX app.
Have a question? We’re happy to help
Do you have questions about our terms and conditions or the use of VanX?
Our team is happy to help. Send us a message and we’ll get back to you as soon as possible.
